![]() ![]() Take advantage of the customers that are willing to engage with you. Your business’s diligence and extra step to right a wrong may change the customer’s opinion and review. Collect insight into their poor customer experience, empathize, and make them feel heard. You might ask them what went wrong and why they were so dissatisfied with the service provided. ![]() Use their first name and apologize as necessary. The answer is simple: The best thing your business can do is directly (and politely ) ask the customer to remove or update their feedback.Ĭontact your unhappy customer and be personable. How can your business minimize the damage done by negative or even neutral feedback left on online review sites? Negative online reviews can not only hurt you financially through the form of reduced sales they can also cause tension or stress in having to deal with a dissatisfied, sometimes even unpleasant, customer. Negative reviews can drive a lot of change in customer interactions-and not necessarily the good kind. Did you know that four out of five consumers change their mind about buying a product or using a service after reading a negative review about it? This is a game-changing statistic for both big and small businesses. ![]()
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